This privacy policy details how we will collect, use, disclose, transfer and store you’re your privacy rights and how the law protects you. 

Who are we?

Lewis Northen Funeral Directors are an independent funeral directors, providing funeral and related services in the Uk.

What information will we collect?

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: Includes first name, last name, maiden name, title, marital status and date of birth.

Contact Data: Includes address, email and telephone numbers.

Financial Data: Includes bank account and payment card details.

Marketing Data: Includes your preference in receiving marketing from us.

All personal data will be collected through direct interactions with you. It is important that the personal data we hold about you is accurate. Please keep us informed of any changes to your personal data during your relationship with us.

How will we use your information?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the performance of the contract when:

• Making funeral arrangements or have made funeral arrangements for you
• Arranging a funeral plan or have arranged a funeral plan for you
• Dealing with you when you are the main representative for someone else who has a funeral plan with us
• Contacting you in relation to local events such as memorial services and open days

Will I be contacted for Marketing Purposes?

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending you marketing communications. You have the right to withdraw consent for marketing at any time by contacting us.

Will Lewis Northen Funeral Directors share my personal information with anyone else?

We will share your personal data with various third parties in order to provide funeral services and other related activities. This includes, but is not limited to-

Doctors	Newspapers	Musicians
Ministers	Printers	Caterers
Crematoria and Cemeteries	Monumental Masons	Charities/Donations
Debt Collectors	Funeral Plan Providers	Repatriation Specialists

We require all third parties to respect the security of your personal data and to trat it in accordance with the law.

What if I am under 18 year of age?

We will require the permission of a Parent Guardian if you are under the age of 18.

How do we keep your information secure?

We are committed to ensuring that your privacy is protected. All the personal data we store and process will be kept securely whether it is retained on paper, or electronically. We will regularly review the data we hold and review our policies on an annual basis.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We do not transfer your personal data outside the European Economic Area.

How long will we keep your information?

We will keep your personal data on our systems for as long as in necessary for the relevant activity or service you have with us including satisfying any legal or accounting requirement. Should you ask us to amend, remove or destroy your personal data, we will do so promptly and securely.

Can I amend or delete my data?

Yes, you have the right to request a copy of the personal data that we hold on you. You may also request that we amend the personal data we hold on you, or that we delete it completely.

To request, amend or delete your data, please write to us at the address below.

You will not have to pay a fee to access your personal data. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your requests in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests.

You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues. We would however, appreciate the chance to deal with your concerns before you approach the Information Commissioner’s Office so please contact us in the first instance.

Website and Cookies

Please refer to our website privacy policy which can be found on our website www.lewisnorthenfuneraldirectors.co.uk

Changes to our privacy policy

We regularly review and update our privacy policy. This policy was published on 01st December 2020.

How to contact us

 1, Lincoln Way, Beverley HU17 8RH Or Email us at  info@lewisnorthenfuneraldirectors.co.uk